LOFT in Upper Arlington, OH Open now

Reviews about LOFT

• ★ ☆ ☆ ☆ ☆

  October 21, 2019, by Tonya Renee
  This location needs an attitude and customer service adjustment. The last time I was in here all the other employees (except for one) were doing nothing but standing around talking nasty about a customer that must've just left. It was immature and unprofessional. I would've fired those 3 on the spot had I been their manager. I used to work at a Loft years ago and that lack of courtesy and performance would not have been tolerated. You are supposed to acknowledge a customer ASAP, offer help, and keep an eye on them if they need a wardrobing room...not ignore them. The one girl that was actually working was so busy straightening and putting back clothes, because the other 3 were so lazy, that she didn't have time to give to acknowledge until I was done in the dressing room. Their area director needs to do an overhaul of this place.